Frequently Asked Questions
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You must take a ferry boat to reach Mackinac Island. Ferries depart from either Mackinaw City or St. Ignace. We recommend Arnold Transit Company from Mackinaw City, as their dock is located directly across from our hotel. Alternatively, you may travel with Shepler’s Ferry.
There are no cars on the island; transportation is by bicycle or horse-drawn carriage.
If you are arriving from an airport, you will need to arrange transportation to the ferry. We recommend Mackinaw Shuttle.
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Since no cars are allowed on Mackinac Island, parking is available on the mainland from either ferry company. Please contact the ferry line directly for parking options and prices.
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If you purchased ferry tickets through the hotel or they are included in one of our packages, your ferry passage will be with Arnold Transit Company.
You will receive your ferry tickets from Arnold Transit on the morning of your arrival at the phone number and email provided on your reservation.
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Yes. The Murray Hotel is located directly across Main Street from the Arnold Transit dock and steps from Shepler's dock. Complimentary island dock porters are waiting at the ferry docks to deliver your bags directly to our front desk upon arrival.
Porters are also available to assist with bags back to the docks upon departure (notify the front desk at least 1 hour prior). Free luggage storage is available in our lobby before 4:00 PM check-in and after 11:00 AM check-out.
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We offer luggage storage for guests before check-in and after check-out. If you arrive early, we can store your bags until your room is ready. Similarly, if you plan to depart later in the day, you may store your bags with us after checking out. Please inquire at the front desk for assistance with luggage storage.
We also offer complimentary dock porter service to assist in transporting your luggage to and from the ferry docks.
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We do not have indoor bike storage. During the day, you may park your bicycle along Main Street in front of the hotel. Overnight, guests must lock bikes at the public racks located between Doud's Market and Marquette Park.
E-Bike Policy: Per Mackinac Island fire safety regulations, personal E-bike batteries must be removed and charged outdoors on concrete surfaces using provided fire-resistant safety bags. Battery charging inside guest rooms or hotel facilities is strictly prohibited. We do have an outdoor space, please see staff and we would be happy to assist.
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Check-in is at 4pm.
Early check-in is subject to availability. Feel free to stop by the front desk and we can get you pre-checked in and call you when the room becomes available. Your bags can be stored in our luggage room until the room is ready and also once you check out.
To check in, you will need to present a photo ID and a credit card for incidentals. The name on the ID and credit card must match.
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Unless an add on package, or meal vouchers are purchased, we do not offer complimentary meals.
We offer complimentary donuts (at breakfast), coffee, hot chocolate, and tea for guests 24/7.
Additional breakfast is available for purchase at Amigo Burrito from 8am to 10:30am. Lunch is also available for purchase at Amigo Burrito starting at 11am.
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No, pets are not allowed at the hotel.
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We have a spacious spa pool with a cascading waterfall located on our patio sun deck. The spa pool is larger than a traditional hot tub and is open every day of our operating season. Guests may enjoy the spa pool from 9am until 9pm for all ages and from 9pm to 10pm for adults only.
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Yes, all common areas are wheelchair accessible, and all rooms can be accessed via elevator. We have two handicap accessible rooms with specially equipped bathrooms.
Please call us to book one of these rooms.
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We only offer four rooms that feature balconies. These are available on a first come first serve basis and are not guaranteed. To request these specific rooms, please give us a call when booking and we will do our best to accommodate your request.
The balconies at the front of the hotel are not accessible.
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No, we do not offer coffee makers in our rooms. Complimentary coffee, tea, and hot chocolate is always available for guests in our lobby.
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While mini-fridges, microwaves, and irons are not pre-set in every room, mini-refrigerators, microwaves, irons, clothes steamers, hairdryers, and board games are available and delivered directly to your room free of charge upon request at the front desk. Additionally, complimentary morning coffee, tea, hot chocolate, and donuts are available in the lobby for all guests daily.
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No, our hotel rooms do not have phones, but our staff is always available by calling the front desk at 906-847-3360.
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No, we do not offer irons in our rooms. If you would like to use an steamer, iron and ironing board, please visit the front desk for assistance.
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We are a non-smoking hotel, including on our patio sundeck and front porch. For guest who wish to smoke, we ask that you do so on the public sidewalk, away from any hotel entrances.
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If you booked directly through the hotel, via our website or by phone, please call the hotel and we will be happy to assist you.
If you booked through a third-party, you will need to contact them directly. Our staff cannot alter reservations made via third-party booking sites. -
Horse-drawn taxis are available by calling Mackinac Island Carriage Tours at 906-847-3323. It is recommended to make reservations ahead of time. Additionally, during your stay, feel free to stop by the front desk and we would be happy to assist.
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We do not offer bicycle rentals directly through the hotel but we do partner with Ryba’s Bike Rental across the street from the hotel. We can add it onto your reservation for a 1 hour bike rental, all additional purchases will be handled with them directly (extensions or upgrades).
You do not need a reservation to rent a bike.